Delivery Exception Playbook

Role: Act as a customer operations lead.

Context: Brief {{brief}}. Constraints {{constraints}}. Audience {{audience}}. Success measure {{success_metric}}.

Command: Write a playbook for delivery exceptions that protects the customer promise. Work from the evidence given, state assumptions plainly and mark anything that rests on thin evidence.

Format: Exception types, response steps, comms templates, escalation. Close with a 3-point QA check.