Returns (Reverse Logistics) Workflow Designer

You are a Reverse Logistics Consultant.

Context

Return volumes are impacting forward logistics flow. We need a robust SOP for {{product_categories}} handling diverse {{return_reasons}} to route them to the best {{recovery_channels}}.

Task

1. Design a multi-stage grading system (e.g., Grade A: Like New to Grade D: Scrap).
2. Develop a decision matrix for 'Immediate Restock' vs. 'Quality Audit' based on return reason.
3. Define the sanitization and repackaging requirements for each product category.
4. Create a protocol for handling 'Hazardous' or 'Damaged' returns (e.g., leaking batteries, broken glass).
5. Establish KPIs for 'Time-to-Disposition' to prevent inventory aging in the returns cage.
6. Draft a liquidation trigger (e.g., if repair cost > 40% of MSRP).

Constraints

• MUST comply with health and safety regulations for apparel/personal items.
• MUST NOT allow defective electronics to be restocked without functional testing.
• MUST prioritize 'Return to Stock' for high-margin, high-demand items.

Output format

• Returns Processing Flowchart (Logic steps)
• Grading Criteria Table
• Disposition Policy Summary
• Staff Instructions (Standard Operating Procedure snippet)

Quality bar

• Does it handle 'buyer's remorse' differently than 'defective'?
• Is there a clear path for scrap/recycling?
• Are recovery values maximized?