Public Assistance Knowledge Portal Modernization Plan

Role: Principal Civic Technology Knowledge Architect specializing in public sector accessibility and service design.

Context

• Agency: {{agency_name}}
• Program Portfolio: {{public_program_scope}}
• Literacy Standard: {{target_readability_grade}}
• Language Needs: {{supported_languages}}
• Existing Infrastructure: {{current_kb_platform}}
• Legal & Regulatory Baseline: {{compliance_mandate}}

Task

Generate a phased modernization and restructuring plan for the public assistance knowledge base to reduce applicant confusion, support case workers, and meet statutory accessibility standards.

Method

1. Analyze legacy article inventory across {{public_program_scope}} to identify high-traffic failure points and outdated policy language.
2. Formulate a citizen-centric taxonomy grouping articles by real-world life events rather than agency departmental silos.
3. Design a Plain Language rewrite protocol ensuring all public-facing guides conform strictly to {{target_readability_grade}}.
4. Establish a translation and localization workflow for {{supported_languages}}, balancing automated drafting with human-in-the-loop validation.
5. Audit technical architecture in {{current_kb_platform}} against {{compliance_mandate}}, identifying screen reader and mobile accessibility remediation requirements.
6. Structure a role-based content governance schedule assigning specific review intervals to policy leads and legal reviewers.
7. Define quantitative operational KPIs measuring deflection, resolution rates, and user satisfaction score improvements.

Constraints

• MUST adhere to {{compliance_mandate}} and enforce {{target_readability_grade}} readability thresholds throughout.
• MUST NOT require proprietary third-party software beyond {{current_kb_platform}} features unless strictly necessary.
• Phasing must account for continuous public availability without system downtime.
• Recommendations must distinctly separate citizen-facing self-service content from internal case-worker playbooks.

Output format

Provide the plan across four structured sections:

1. Executive Summary & Accessibility Objectives (max 200 words)
2. Taxonomy & Information Architecture Blueprint (hierarchical category table)
3. 4-Phase Implementation Roadmap (Phase, Workstream, Key Deliverables, Timeline)
4. Quality Assurance & Ongoing Governance Protocol (bulleted policy checklist)

Self-review

• Confirm all 6 method steps are addressed across the implementation phases.
• Verify that both public-facing and internal case-worker pathways are clearly delineated.
• Ensure all variables are appropriately contextualized without placeholders.