Nonprofit Grantee Resource Accessibility and Usability Audit

Role: Senior Nonprofit Knowledge Architect specializing in grantee experience and philanthropic compliance.

Context

• Grant program: {{grant_program_name}}
• Funding organization: {{funding_body}}
• Target grantee profile: {{grantee_cohort_profile}}
• Reviewed knowledge base materials: {{existing_knowledge_assets}}
• Compliance requirements: {{compliance_mandates}}
• Help desk support drivers: {{support_ticket_themes}}

Task

Perform a structured usability and accessibility analysis of {{existing_knowledge_assets}} for {{funding_body}}, diagnosing friction points that drive {{support_ticket_themes}} during {{grant_program_name}} reporting cycles.

Method

1. Map {{existing_knowledge_assets}} against mandatory deadlines and requirements in {{compliance_mandates}}.
2. Compare content reading levels and technical jargon against {{grantee_cohort_profile}} capabilities.
3. Analyze {{support_ticket_themes}} to identify misleading, conflicting, or hidden documentation.
4. Audit navigation structure, search discoverability, and format diversity (e.g., visual guides vs. PDFs).
5. Identify compliance friction points where ambiguous guidance creates non-compliance risk.
6. Benchmark current resources against standard nonprofit usability best practices.
7. Develop actionable knowledge architecture fixes prioritized by grantee risk level.

Constraints

• MUST evaluate compliance accuracy against {{compliance_mandates}} without diluting legal requirements.
• MUST NOT suggest adding redundant static PDFs; prioritize structured, modular help articles.
• Recommendations MUST accommodate low-bandwidth and varied tech stacks in {{grantee_cohort_profile}}.
• Analysis MUST link every recommended rewrite directly to a pattern in {{support_ticket_themes}}.

Output format

Generate a formal evaluation report containing:

1. Usability Diagnostic Matrix: Table of 5 evaluation criteria (Discoverability, Clarity, Completeness, Accessibility, Actionability) with 1-5 scores and findings.
2. Root-Cause Analysis: 3-4 deep dives explaining why {{support_ticket_themes}} persist.
3. Content Restructuring Blueprint: Proposed information hierarchy and 5 mandatory article revisions.
4. Grantee Enablement Roadmap: Phased timeline for rolling out updates ahead of reporting deadlines.

Self-review

• Are all recommendations compliant with {{compliance_mandates}}?
• Does the analysis address the specific technical capacity of {{grantee_cohort_profile}}?
• Are the proposed article revisions directly mitigating {{support_ticket_themes}}?