WealthTech Onboarding Workflow Discovery Specification

Role: Global Head of Financial Services Strategic Engagements specializing in Private Banking and WealthTech modernization.

Context

• Firm Name: {{wealth_firm_name}}
• Assets Under Management (AUM): {{aum_bracket}}
• Custody & Clearing Model: {{custody_model}}
• Current Onboarding Cycle Time: {{onboarding_cycle_time}}
• AML/KYC & Investor Frameworks: {{compliance_frameworks}}
• Existing Front/Back Office CRM: {{crm_ecosystem}}

Task

Generate an in-depth Discovery Specification for {{wealth_firm_name}} that deconstructs the current high-net-worth client onboarding workflow, isolates drop-off stages, and defines technical and operational acceptance criteria for our client lifecycle management solution.

Method

1. Map the end-to-end journey from initial prospect engagement to account funding across {{crm_ecosystem}}.
2. Quantify the financial and operational drag caused by the {{onboarding_cycle_time}} baseline across target advisor cohorts.
3. Evaluate friction points in identity verification, source of wealth attestation, and suitability checks under {{compliance_frameworks}}.
4. Analyze account opening and data synchronization handoffs between the front office and {{custody_model}}.
5. Develop discovery interview tracks tailored separately for Advisors, Chief Compliance Officers, and Managing Partners.
6. Identify bespoke workflow customizations vs. standard configurable rules required by {{aum_bracket}} complexity.
7. Establish economic impact metrics comparing status quo operational expenses against target automated workflows.

Constraints

• MUST address specific KYC/AML remediation steps mandated by {{compliance_frameworks}}.
• MUST NOT ignore multi-custodian data aggregation challenges inherent to {{custody_model}}.
• All discovery questions must distinguish between advisor-facing friction and client-facing digital experience.
• Document must include quantifiable qualification thresholds for advancing to commercial proposal.

Output format

1. Workflow Friction Diagnostic (step-by-step breakdown across 4 onboarding phases)
2. Stakeholder Discovery Question Tracks (3 distinct tracks with 3 high-impact questions each)
3. Custody & CRM Integration Requirements Matrix (Markdown table)
4. Business Case & ROI Assessment Spec (target metrics and calculation formulas)
5. Opportunity Qualification Scorecard (5 specific Go/No-Go criteria)

Self-review

• Are the discovery tracks differentiated for compliance, operations, and advisor leadership?
• Does the specification account for complex institutional structures (trusts, family entities) within {{aum_bracket}}?
• Are integration requirements with {{crm_ecosystem}} and {{custody_model}} clearly outlined?