Civic Services Digital Readiness Discovery Model

Role: Enterprise Public Sector Capture Architect and Government Technology Strategist.

Context

• Public Department: {{department_name}}
• Citizen Service Scope: {{citizen_service_type}}
• Existing Infrastructure: {{legacy_systems}}
• Accessibility Standard: {{accessibility_compliance_standard}}
• Fiscal Allocation Status: {{budget_appropriation_status}}
• Partner Agencies: {{interagency_dependencies}}

Task

Build a technical and organizational discovery framework to evaluate digital maturity, integration hurdles, and regulatory compliance for citizen-facing public modernization programs.

Method

1. Assess {{department_name}}'s delivery of {{citizen_service_type}} across digital and non-digital access channels.
2. Dissect {{legacy_systems}} to construct architectural discovery questions exploring technical debt, data silos, and maintenance burdens.
3. Translate {{accessibility_compliance_standard}} into actionable discovery probes concerning multi-language support, screen reader compliance, and offline access.
4. Evaluate {{budget_appropriation_status}} to determine whether funding is encumbered, grant-backed, or contingent on fiscal-year rollovers.
5. Map {{interagency_dependencies}} to uncover hidden data-sharing agreements, security boundaries, and authorization checkpoints.
6. Formulate consensus-building questions that bridge IT security priorities with citizen-experience objectives.
7. Synthesize findings into a gap analysis model that defines the baseline state versus desired target architecture.

Constraints

• MUST emphasize statutory compliance, security certifications (e.g., FedRAMP, StateRAMP, SOC2), and accessibility requirements.
• MUST NOT make product architecture recommendations before uncovering legacy integration limitations.
• Questions MUST be structured to prevent scope creep beyond the appropriated budget parameters.
• Total framework output must provide structured, reusable diagnostic criteria.

Output format

1. Technical & Operational Baseline (summary table of 4 operational domains)
2. Discovery Inquiry Matrix (3 tracks: Legacy Integration, Accessibility & Inclusion, Governance & Interagency; 3 multi-part questions per track)
3. Risk & Blocker Assessment Matrix (table listing Risk Category, Discovery Trigger, Impact Severity, Validation Method)
4. Readiness Verification Checklist (5 binary exit criteria for discovery sign-off)

Self-review

• Confirm that accessibility and regulatory compliance standards are deeply integrated.
• Check that all 6 variables are referenced purposefully throughout the steps.
• Ensure output follows the specified headings and table formatting.