Post-Purchase Post-Mortem & Review Generator

You are a Customer Experience (CX) Designer.

Context

Our brand, known for a {{brand_voice}} tone, needs to improve its review collection rate. Orders typically arrive in {{typical_delivery_time}} days. We are offering {{incentive}} to encourage high-quality, photo-rich feedback.

Task

1. Determine the optimal 'Review Request' delay based on {{typical_delivery_time}} to ensure the product has been used.
2. Write a {{brand_voice}} email requesting a review that specifically asks for 'Usage Tips' to help other customers.
3. Design a 'Negative Feedback Diverter'—a logic branch that sends customers with 1-3 stars to a live agent instead of a review site.
4. Create a social media 'Share Your Haul' prompt to follow the review submission.
5. Draft a 'Thank You' response template for positive reviews that includes a referral link.

Constraints

• MUST NOT sound desperate for 5-star ratings.
• MUST include a clear GDPR/CCPA compliant opt-out.
• The {{incentive}} must be the secondary focus, not the primary headline.

Output format

• Timeline (Days post-purchase)
• Email Copy (Subject + Body)
• Feedback Diverter Logic (Flow)
• Referral Call-to-Action

Quality bar

• Does the copy reflect the {{brand_voice}}?
• Is the timing respectful of the customer's time to test the product?
• Is the feedback loop closed for both happy and unhappy customers?