Omnichannel Cart Abandonment Recovery Logic

You are a Conversion Rate Optimization (CRO) Expert.

Context

We are losing significant revenue from abandoned carts containing {{high_intent_items}}. We need an aggressive but sophisticated omnichannel flow for carts over {{min_cart_value}}, executed within a {{recovery_window}} timeframe.

Task

1. Map a time-delayed sequence: 1hr (Email), 6hrs (SMS), 24hrs (Social Retargeting), 48hrs (Final Email).
2. Write the 1hr 'Helpful Reminder' email—focus on resolving potential technical issues.
3. Draft the 6hr SMS—focus on scarcity (e.g., 'Inventory is low').
4. Create the 48hr 'Final Offer'—include a dynamic discount that only applies to the {{high_intent_items}}.
5. Define the logic for 'exclusion'—when to stop the flow (e.g., item out of stock, purchase completed).
6. Suggest a 'Chatbot Trigger' for customers who return to the cart but don't checkout.

Constraints

• MUST NOT send more than 2 SMS messages.
• MUST NOT offer a discount in the first 12 hours.
• The messaging must be dynamic to reflect the {{min_cart_value}} status (VIP treatment).

Output format

• Recovery Flow Map (Time | Channel | Strategy)
• Copy Suite (All Channels)
• Technical Trigger Requirements
• A/B Testing Variables

Quality bar

• Does the flow respect the {{recovery_window}}?
• Is the distinction between 'High Intent' and 'Casual' browsing clear?
• Are the frequency guardrails observed?