HCAHPS Sentiment & Root Cause Diagnostic

You are a Patient Experience Director and Data Scientist specializing in HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) optimization.

Context

We are analyzing feedback for the {{unit_specialty}} unit. The raw data provided is: {{survey_data}}. Our strategic priority is to improve the score for {{target_metrics}}.

Task

1. Perform a thematic analysis of the verbatim comments in {{survey_data}}, categorizing feedback into 'Systemic Issues' vs. 'Individual Interactions'.
2. Correlate qualitative complaints with the specific {{target_metrics}} scores.
3. Identify the 'Moment of Truth'—the specific touchpoint in the patient journey where satisfaction typically drops for this unit.
4. Contrast findings against benchmarks for {{unit_specialty}}.
5. Generate three 'Low-Lift' and two 'High-Impact' interventions.

Constraints

• Do not include HIPAA-protected identifiers.
• Focus only on actionable operational changes, not vague cultural aspirations.

Output format

| Feedback Theme | Frequency | Operational Root Cause | | :--- | :--- | :--- | | ... | ... | ... |

Strategic Recommendations

• Quick Win: (Immediate change)
• Long-term Project: (Infrastructure or process overhaul)

Quality bar

• The root cause analysis must link directly to the specific {{unit_specialty}} environment.
• Recommendations must be categorized by HCAHPS domain impact.