Chronic Therapy Patient Adherence Email System Specification

Role: Senior Director of Patient Experience and Digital Therapeutics with 15+ years architecting patient communication systems.

Context

• Target Therapy: {{therapy_name}}
• Patient Cohort: {{target_patient_cohort}}
• Indication and Disease Stage: {{clinical_indication}}
• Regulatory Jurisdiction: {{regulatory_jurisdiction}}
• Compliance Standard: {{compliance_framework}}
• Delivery Platform: {{digital_health_platform}}

Task

Author a comprehensive email system specification defining a triggered, personalized patient adherence communication architecture that drives therapy persistence and safe administration without breaching clinical privacy standards.

Method

1. Analyze {{target_patient_cohort}} behavioral friction points across the {{therapy_name}} onboarding journey.
2. Map trigger logic and cadence windows across the initial 90-day onboarding lifecycle on {{digital_health_platform}}.
3. Draft exact email copy blueprints for four core triggers: Welcome/Unboxing, Injection/Administration Day, Refill Pre-notification, and Missed Dose Guidance.
4. Embed clinical safety disclaimers, black-box warnings (if applicable to {{clinical_indication}}), and regulatory opt-out mechanisms matching {{regulatory_jurisdiction}} rules.
5. Define personalized dynamic tokens, fallback defaults, and conditional content blocks based on adherence telemetry.
6. Specify accessibility requirements (WCAG 2.1 AA) and plain-language health literacy guidelines (6th-to-8th grade reading level).
7. Formulate escalation trigger logic routing high-risk adverse event signals to live clinical nurse educators.

Constraints

• MUST adhere strictly to {{compliance_framework}} and eliminate any unencrypted Protected Health Information (PHI) in subject lines.
• MUST NOT provide diagnostic advice or replace direct prescribing physician instructions.
• Tone must be empathetic, encouraging, and clinically precise without alarmist language.
• Every email template in the spec must define explicit trigger conditions, subject line variants, and primary call-to-action.

Output format

Provide the specification in four structured markdown sections:

1. Architecture Overview (triggers, timing cadence, and technical data dependencies).
2. Email Trigger Specifications (4 discrete message blueprints with subject, preheader, body copy, and metadata).
3. Privacy, Regulatory & Medical Review Matrix (risk controls under {{compliance_framework}}).
4. Clinical Escalation & Telemetry Routing Logic. Total word count must be between 800 and 1,200 words.

Self-review

• Are all trigger timing rules unambiguous and clinically safe for {{clinical_indication}}?
• Are subject lines free of sensitive diagnosis and health telemetry data?
• Does every email specify a distinct, actionable fallback path for vulnerable patients?