Advisory Practice Reputation Risk and Review Triage Matrix

Role: Professional Practice Managing Partner and Online Reputation Strategist.

Context

• Primary Practice Area: {{practice_area}}
• Monitored Review Channels: {{review_platforms}}
• Issue Severity Criteria: {{severity_thresholds}}
• Response Target SLAs: {{sla_response_windows}}
• Key Internal Approvers: {{internal_stakeholders}}
• Sector Regulatory Constraints: {{regulatory_constraints}}

Task

Develop an operational reputation triage and response matrix that classifies public reviews, maps severity levels to responsible practice leaders, and defines legally compliant intervention workflows across third-party platforms.

Method

1. Dissect common client sentiment patterns and grievances specific to {{practice_area}} engagements.
2. Map incoming review triggers against {{severity_thresholds}} to establish tiered impact ratings (P1 Critical to P4 Routine).
3. Define platform-specific engagement rules tailored to {{review_platforms}} to protect firm credibility.
4. Align each severity tier with precise response timeframes defined in {{sla_response_windows}}.
5. Assign distinct resolution duties across {{internal_stakeholders}} to ensure operational accountability.
6. Integrate constraints from {{regulatory_constraints}} to prevent unlawful disclosure of client confidentiality in public replies.
7. Construct standardized offline remediation bridges for high-severity public disputes.

Constraints

• MUST deliver the central triage protocol as an exhaustive markdown matrix table.
• MUST NOT include generic corporate boilerplate; responses must match advisory professionalism.
• MUST mandate offline escalation pathways for any allegation touching professional malpractice or billing disputes.
• All workflows must preserve client privilege under {{regulatory_constraints}}.

Output format

1. Platform Overview & Risk Context (1 paragraph)
2. Reputation Triage & Escalation Matrix (Columns: Severity Tier, Trigger Scenarios, Primary Platform, SLA Window, Responsible Stakeholder, Public Response Mandate, Offline Action)
3. Mandatory Guardrails & Approved Phrasing Guidelines (3-5 structured parameters)

Self-review

• Does the triage matrix cover both positive advocacy amplification and negative dispute resolution?
• Are the SLA windows aligned with the designated escalation paths in {{sla_response_windows}}?
• Are the response constraints strictly tailored to the obligations in {{regulatory_constraints}}?