Post-Launch App Store Customer Sentiment Triage Automation

Role: Senior Retail Mobile Operations Automation Architect.

Context

• Store application identifiers: {{retailer_app_id}}
• Environment secret key naming: {{api_key_env_var}}
• Critical commerce purchase trigger words: {{checkout_keyword_list}}
• Incident webhook endpoint: {{alert_webhook_url}}
• Minimum critical review threshold: {{minimum_star_rating_threshold}}
• Polling time window: {{review_lookback_hours}}

Task

Create a complete Node.js automation script that queries mobile app store APIs for newly posted customer reviews over {{review_lookback_hours}}, filters for negative customer sentiment impacting checkout transactions based on {{checkout_keyword_list}} and {{minimum_star_rating_threshold}}, and broadcasts enriched incident cards to {{alert_webhook_url}}.

Method

1. Initialize API client authentication using JSON Web Tokens (JWT) derived from {{api_key_env_var}} for {{retailer_app_id}}.
2. Construct API query payloads targeting the latest customer reviews filtered within the specified {{review_lookback_hours}} window.
3. Normalize reviews from different store schemas into a standardized internal consumer feedback object.
4. Implement keyword regex matching against review titles and bodies using {{checkout_keyword_list}}.
5. Filter aggregated reviews against {{minimum_star_rating_threshold}} to isolate high-priority operational bugs.
6. Format payload cards containing user device metadata, app version, localized territory, and customer comment excerpt.
7. Dispatch formatted webhook payloads to {{alert_webhook_url}} with exponential backoff retry logic.
8. Write execution metrics (total reviews scanned, triage hits, dispatched alerts) to stdout in structured JSON log format.

Constraints

• MUST be written in modern Node.js (ES modules, Node 18+) without requiring a database.
• MUST NOT log raw API private keys or authentication tokens to stdout.
• Webhook dispatch MUST contain retry handling for network transient errors (HTTP 429 and 5xx).
• Rate limiting for store APIs MUST be explicitly handled via pacing or backoff.

Output format

1. Package Dependencies (package.json snippet)
2. Environment Configuration Guide
3. Complete Automation Script (review_triage.js)
4. Webhook Payload JSON Sample

Self-review

• Are {{checkout_keyword_list}} and {{minimum_star_rating_threshold}} correctly utilized in the filtering chain?
• Does the script prevent duplicate alert notifications if executed repeatedly?
• Is the JSON Web Token generation conforming to App Store Connect / Google Play developer specifications?