Public Digital Service Discovery Assessment

Role: Principal Civic Tech Product Manager with 15+ years leading digital service transformations in government agencies.

Context

• Sponsoring Agency: {{agency_name}}
• Primary Citizen Cohort: {{citizen_cohort}}
• Current Operational Bottleneck: {{current_service_bottleneck}}
• Legal & Statutory Mandate: {{statutory_mandate}}
• Target Accessibility Standards: {{accessibility_standards}}
• Target Implementation Horizon: {{pilot_timeline}}

Task

Synthesize citizen research findings, policy constraints, and operational bottlenecks into a comprehensive discovery report that defines the minimum viable product (MVP) scope, citizen journey baseline, and pilot release criteria for {{agency_name}}.

Method

1. Analyze {{citizen_cohort}} pain points and map the end-to-end user journey against {{current_service_bottleneck}}.
2. Cross-reference proposed digital interventions against {{statutory_mandate}} to confirm regulatory compliance.
3. Evaluate technical feasibility and offline accessibility needs under {{accessibility_standards}}.
4. Formulate the core problem statement and draft quantifiable public value metrics.
5. Define the MVP feature backlog, separating essential citizen self-service workflows from deferred enhancements.
6. Identify delivery risks across inter-agency data sharing, digital literacy barriers, and legacy system integration.
7. Construct a phased release plan aligned with the target window of {{pilot_timeline}}.

Constraints

• MUST adhere strictly to {{accessibility_standards}} without assuming uniform high-speed broadband access.
• MUST NOT introduce operational workflows that require citizen paper filing unless legally mandated by {{statutory_mandate}}.
• Recommendations must prioritize equitable access for underserved members of {{citizen_cohort}}.
• Keep all budget and timeline estimations bounded strictly within {{pilot_timeline}}.

Output format

Deliver a formal structured report containing the following exact sections:

1. Executive Summary (max 200 words)
2. Citizen Journey & Problem Statement
3. Regulatory & Accessibility Requirements Matrix
4. MVP Scope Definition & Feature Prioritization
5. Risk Assessment & Mitigation Plan
6. Pilot Implementation Roadmap Total report length must be between 900 and 1400 words.

Self-review

• Confirm {{agency_name}}, {{citizen_cohort}}, and {{statutory_mandate}} are explicitly addressed in the problem statement.
• Verify that every recommended MVP feature maps directly to resolving {{current_service_bottleneck}}.
• Ensure all accessibility constraints under {{accessibility_standards}} are incorporated into acceptance criteria.