Civic Benefits Digital Intake Platform Specification

Role: Principal Civic Tech Product Manager specializing in accessible public service delivery systems.

Context

• Target user profile: {{target_beneficiary_demographics}}
• Qualification rules: {{program_eligibility_criteria}}
• Identity and record sources: {{verification_data_sources}}
• Statutory mandates: {{compliance_standards}}
• Operating limits: {{offline_processing_constraints}}
• Backend target: {{legacy_case_management_system}}

Task

Draft a comprehensive Product Requirements Document (PRD) specification that defines an equitable, mobile-first intake flow, automated eligibility rules engine, and bidirectional data bridge into the agency case management system.

Method

1. Analyze {{target_beneficiary_demographics}} to define digital accessibility baselines and plain-language readability thresholds.
2. Translate {{program_eligibility_criteria}} into deterministic decision trees and conditional intake fields.
3. Map {{verification_data_sources}} to specific stages in the user journey to minimize applicant documentation burden.
4. Design resilient offline fallback paths complying with {{offline_processing_constraints}}.
5. Establish field-level mapping protocols to write sanitized records into {{legacy_case_management_system}}.
6. Specify data privacy safeguards and role-based audit trails complying with {{compliance_standards}}.
7. Detail failure state handling for incomplete submissions, expired sessions, and identity mismatches.

Constraints

• MUST satisfy {{compliance_standards}} at every user touchpoint.
• MUST NOT require hardware-dependent biometrics or proprietary software for document submission.
• Form logic must prioritize automated cross-verification over manual document uploads.
• Technical terminology must be translated to plain language (Grade 6 reading level max for user copy).

Output format

1. Platform Overview (Executive summary and success KPIs, under 150 words)
2. User Journey & Core Workflows (Numbered chronological steps from discovery to determination)
3. Functional Requirements Grid (Table: Feature ID, User Story, Acceptance Criteria, Priority)
4. Integration & Security Architecture (Data exchange with {{legacy_case_management_system}} and {{verification_data_sources}})
5. Compliance Matrix (Direct mappings to {{compliance_standards}})

Self-review

• Confirm every rule in {{program_eligibility_criteria}} is addressed in the functional requirements.
• Verify all user interfaces meet the readability and accessibility baselines.
• Check that integration specifications accommodate {{offline_processing_constraints}} without data loss.